Christmas Skating FAQ

Please remember to be kind to each other.

ACTIVATE & Covid 19 FAQ?


  • HEALTH & SAFETY STATEMENT
  • USEFUL INFO!
  • WILL FOOD & DRINK BE AVAILABLE?
HEALTH & SAFETY STATEMENT

At ACTIVATE we have made every possible effort to make sure our business is safer and cleaner for our customers & staff. We are building upon our already high cleaning standards and taking extra measures to make sure that high levels of hygiene are our main focus when welcoming our customers. We have made some changes to our business and have introduced extra measures to do this.

Some of these extra measures include:

  • Strictly following health guidelines set out by Failte Ireland and the HSE.
  • Providing hand sanitizer at entry points on our site.
  • Extra sanitising of activity zones and high touch points will also receive disinfectant fog cleaning, one of the highest grades available.
  • Removal of high touch items such as brochures and counter items
  • Increased cleaning frequency.
  • Enhanced Team Member safety and well-being with personal protective equipment and enhanced training and protocols.
  • We will only accept pre-booked customers at present and will review this on an ongoing basis.
  • There will be a reduced capacity to adhere to social distancing.

What we expect from our customers:

  • Respect social distancing of 2 meters from staff and other customers.
  • Face coverings must always be worn (As per government guidelines).
  • Have one leader from your group who will check in and complete relevant information
  • We request that guests pay with contactless payment where possible.
  • Not to bring any food or drink into our premises

Important

  • The health and wellbeing of all customers and staff is of the utmost priority to us.
  • If at any point you are feeling unwell or are displaying any of the symptoms of COVID-19, you must alert us immediately, contact your GP, and prepare to return home immediately with your group.
  • If you feel unwell prior to your visit to Activate, get in touch with us and cancel your booking. It is better to be safe than sorry.
USEFUL INFO!

  • Q. What are your covid restrictions?
    A. 
    ACTIVATE will follow government regulations in place at the time in relation to Covid-19.This is an indoor event and we are required to check covid certs/proof of immunity upon entry.

    Covid Vaccine certs/Proof of immunity/Proof of Exemption are required upon entry to the venue. Proof can be presented in one of the following methods.
    – Covid Pass QR code
    – Covid Vaccination Certificate
    – Certificate showing recovered from COVID-19 within the previous 6 months
    – Letter of Exemption signed by a Medical Professional
    – Negative PCR test letter, within 72 hours
    ID will also be asked for.
     
    For under 18s, the current guidelines are that they can attend once they are with an adult who is vaccinated.
    Unaccompanied minors are required to present Proof of Immunity.

    Q. What are your opening dates?
    A.
    The skating Experience is open on selected dates and times and are visible via the online booking area.

    Q. Is there parking?
    A. 
    Yes, FREE parking is available at ACTIVATE and there is also parking options a few minutes away also

    Q. How do I book?
    A. 
    Bookings must be made in advance on our website https://activatewaterford.ie/online-booking/

    Q. How long does the skating session last?
    A. 
    Each skating session last for 50 minutes. We cannot extend the session time for those who arrive late.

    Q. Do we have to have skates?
    A. 
    Skate rental is included in the ticket price. If you have your own skates there is no reduction in ticket price.

    Q. Are there toilets on site?
    A. 
    There are toilets available for use. You will have to remove your skates for your own safety in order to use the toilets. We recommend visiting the toilets in advance of your skate.

    Q. What time should I arrive?
    A. 
    We recommend arriving at the venue 10 minutes in advance of your skate session.

    Q. Is there safety equipment available?
    A. 
    Yes, there are helmets and protective padding available from the skate desk.

WILL FOOD & DRINK BE AVAILABLE?

Our Café is open with a limited menu along with Tea & Coffees etc.


HAVE ANY QUESTIONS WE CANT ANSWER BELOW?

NEED SUPPORT?

Please call us on 051 325097 or info@activatewaterford.ie

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